A private airport transfer should feel clear before you travel. These answers explain the details passengers ask about most often.
Booking and confirmation
How do I book a transfer?
Select your pickup and destination, then choose the date, time and number of passengers. Available vehicles and prices are shown before you continue.
Is my booking confirmed immediately?
Most bookings are confirmed quickly by email. For special routes or requests, the support team may contact you before final confirmation.
Prices and payments
Is the price per passenger?
No. Prices are per vehicle unless a specific offer clearly states otherwise.
Are there hidden costs?
No. The confirmed price includes standard luggage, applicable taxes and normal traffic delays. Any requested extra service is communicated before booking.
Which payment methods are accepted?
Cash, major cards and prepayment may be available depending on the selected route and vehicle.
Airport pickups
Where do I meet the driver?
Your driver waits inside the airport arrivals hall with a sign showing the passenger name and helps with luggage.
What happens if my flight is delayed?
When you provide a flight number, the team monitors the arrival and adjusts the pickup time for normal delays.
Luggage and vehicles
Can I request child seats?
Yes. Child seats and boosters are available on request. Include each child's age when booking.
Can I bring oversized luggage?
Yes, but please provide details in advance so a suitable vehicle can be assigned for large suitcases, sports equipment or mobility aids.
Changes and cancellations
Can I change my booking?
Yes. Date, time, route and passenger changes are possible subject to vehicle availability.
What is the cancellation policy?
Cancellation conditions depend on the route and booking terms. The applicable conditions are shown during booking and in your confirmation.